Ordering On The Marketplace

Ordering On The Marketplace

The Order Fulfillment Process

A Step-By-Step Guide

We make every effort to ensure the order fulfillment process is as smooth as possible for both Sellers and Buyers. Should you have any questions, please contact us. If you'd like a call back, please include your phone number.

Step 1:

Step 1:

Add textiles to the online shopping cart.
Pro tip: Shop by Vendor to save on shipping.

Step 2:

Step 2:

Checkout and pay for your fabrics by following the prompts in the shopping cart. Payments are processed securely by Stripe, a global leader in internet payment platforms.

Step 3:

Step 3:

You will receive an order confirmation via email from The Sustainery.

Step 4:

Step 4:

The vendor prepares your goods for shipping. Details are sent to The Sustainery.

Step 5:

Step 5:

The Sustainery contacts you via email or phone to schedule shipping. You may use your own carrier if you have one or opt to have the vendor schedule shipping using the carrier of their choice.

Step 6:

Step 6:

If you use the vendor's carrier, you will receive a shipping invoice from The Sustainery via email. Once the invoice is paid, your goods will ship and you'll receive a confirmation email from The Sustainery with tracking information.

FAQs:

Order Fulfillment Process

  How long does it take to receive my order?

  Why can't I pay for shipping during checkout?

  Can I choose the shipping carrier?

  If I use the vendor's carrier, how will I pay for shipping?

  Still have questions?