Purchasing Through The Sustainery®
The Order Fulfillment Process
A Step-By-Step Guide
We make every effort to ensure the order fulfillment process is as smooth as possible for both Sellers and Buyers. Should you have any questions, please contact us. If you'd like a call back, please include your phone number.
Step 1:
Contact us for a list of current inventory available through The Sustainery.
Pro tip: Shop by Vendor to save on shipping.
Step 2:
Once your order is sent to The Sustainery, you'll receive an email invoice for goods only. Payments are processed securely by Stripe, a global leader in internet payment platforms.
Step 3:
You will receive an order confirmation via email from The Sustainery.
Step 4:
The vendor prepares your goods for shipping. Details are sent to The Sustainery.
Step 5:
The Sustainery contacts you via email or phone to schedule shipping. You may use your own carrier if you have one or opt to have the vendor schedule shipping using the carrier of their choice.
Step 6:
If you use the vendor's carrier, you will receive a shipping invoice from The Sustainery via email. Once the invoice is paid, your goods will ship and you'll receive a confirmation email from The Sustainery with tracking information.